756 lines
23 KiB
TypeScript
756 lines
23 KiB
TypeScript
// TODO: 联调时删除此文件，改为真实 API 调用
|
||
|
||
// ============================================================
|
||
// 类型定义
|
||
// ============================================================
|
||
|
||
export type TaskType = 'callback' | 'priority_recall' | 'relationship' | 'high_priority'
|
||
|
||
/** 备注评分记录 */
|
||
export interface Note {
|
||
id: string
|
||
content: string
|
||
tagType: 'customer' | 'coach' | 'system'
|
||
tagLabel: string
|
||
createdAt: string
|
||
/** 满意度评分 0-10，0 表示未评分 */
|
||
score?: number
|
||
/** 格式化时间标签（由前端附加） */
|
||
timeLabel?: string
|
||
}
|
||
|
||
export interface Task {
|
||
id: string
|
||
customerName: string
|
||
customerAvatar: string
|
||
taskType: TaskType
|
||
taskTypeLabel: string
|
||
deadline: string
|
||
heartScore: number
|
||
hobbies: string[]
|
||
isPinned: boolean
|
||
hasNote: boolean
|
||
status: 'pending' | 'completed' | 'abandoned'
|
||
}
|
||
|
||
export interface TaskDetail extends Task {
|
||
aiAnalysis: { summary: string; suggestions: string[] }
|
||
notes: Note[]
|
||
lastVisitDate?: string
|
||
lastSpendAmount?: number
|
||
callbackReason?: string
|
||
daysAbsent?: number
|
||
spendTrend?: 'up' | 'down' | 'flat'
|
||
churnRisk?: 'high' | 'medium' | 'low'
|
||
preferences?: string[]
|
||
consumptionHabits?: string
|
||
socialPreference?: string
|
||
}
|
||
|
||
export interface Note {
|
||
id: string
|
||
/** 备注正文 */
|
||
content: string
|
||
/** 标签类型：customer=客户备注，coach=助教备注 */
|
||
tagType: 'customer' | 'coach'
|
||
/** 标签文案，如"客户：王先生"、"助教：小燕" */
|
||
tagLabel: string
|
||
/** 创建时间，展示用格式 */
|
||
createdAt: string
|
||
}
|
||
|
||
export interface RetentionClue {
|
||
id: string
|
||
/** 线索大类 */
|
||
category: 'customer_basic' | 'consumption' | 'play_pref' | 'promo_pref' | 'social' | 'feedback'
|
||
/** 摘要 */
|
||
summary: string
|
||
/** 详情 */
|
||
detail?: string
|
||
/** 线索来源：manual=助教手动，ai_consumption=系统自动，ai_note=备注分析 */
|
||
source: 'manual' | 'ai_consumption' | 'ai_note'
|
||
/** 记录助教ID（用于判断是否为"我"） */
|
||
recordedByAssistantId?: string
|
||
/** 记录助教姓名 */
|
||
recordedByName?: string
|
||
/** 创建时间 */
|
||
createdAt: string
|
||
}
|
||
|
||
export interface PerformanceData {
|
||
monthlyIncome: number
|
||
incomeChange: number
|
||
currentTier: string
|
||
nextTierGap: number
|
||
todayServiceCount: number
|
||
weekServiceCount: number
|
||
monthServiceCount: number
|
||
}
|
||
|
||
export interface PerformanceRecord {
|
||
id: string
|
||
customerName: string
|
||
amount: number
|
||
date: string
|
||
type: string
|
||
category: string
|
||
}
|
||
|
||
export interface FinanceMetric {
|
||
title: string
|
||
value: number
|
||
unit: string
|
||
trend: 'up' | 'down' | 'flat'
|
||
trendValue: string
|
||
helpText?: string
|
||
}
|
||
|
||
export interface BoardFinanceData {
|
||
metrics: FinanceMetric[]
|
||
timeRange: string
|
||
filterOptions: Array<{ value: string; text: string }>
|
||
}
|
||
|
||
export interface CustomerCard {
|
||
id: string
|
||
name: string
|
||
avatar: string
|
||
heartScore: number
|
||
tags: string[]
|
||
keyMetric: { label: string; value: string }
|
||
}
|
||
|
||
export interface CoachCard {
|
||
id: string
|
||
name: string
|
||
avatar: string
|
||
level: string
|
||
keyMetrics: Array<{ label: string; value: string }>
|
||
}
|
||
|
||
export interface CustomerDetail {
|
||
id: string
|
||
name: string
|
||
avatar: string
|
||
tags: string[]
|
||
heartScore: number
|
||
phone: string
|
||
spiIndex: number
|
||
consumptionRecords: ConsumptionRecord[]
|
||
}
|
||
|
||
export interface ConsumptionRecord {
|
||
id: string
|
||
date: string
|
||
project: string
|
||
duration: number
|
||
amount: number
|
||
coachName: string
|
||
}
|
||
|
||
export interface ChatMessage {
|
||
id: string
|
||
role: 'user' | 'assistant'
|
||
content: string
|
||
timestamp: string
|
||
referenceCard?: {
|
||
type: 'customer' | 'record'
|
||
title: string
|
||
summary: string
|
||
data: Record<string, string>
|
||
}
|
||
}
|
||
|
||
export interface ChatHistoryItem {
|
||
id: string
|
||
title: string
|
||
lastMessage: string
|
||
timestamp: string
|
||
customerName?: string
|
||
}
|
||
|
||
export interface UserProfile {
|
||
name: string
|
||
avatar: string
|
||
role: string
|
||
storeName: string
|
||
}
|
||
|
||
// ============================================================
|
||
// Mock 数据 — 任务模块
|
||
// ============================================================
|
||
|
||
export const mockTasks: Task[] = [
|
||
{
|
||
id: 'task-001',
|
||
customerName: '张伟',
|
||
customerAvatar: '/assets/images/avatar-default.png',
|
||
taskType: 'callback',
|
||
taskTypeLabel: '回访',
|
||
deadline: '2026-03-10',
|
||
heartScore: 9.2,
|
||
hobbies: ['chinese', 'karaoke'],
|
||
isPinned: true,
|
||
hasNote: true,
|
||
status: 'pending',
|
||
},
|
||
{
|
||
id: 'task-002',
|
||
customerName: '李娜',
|
||
customerAvatar: '/assets/images/avatar-default.png',
|
||
taskType: 'high_priority',
|
||
taskTypeLabel: '高优先召回',
|
||
deadline: '2026-03-08',
|
||
heartScore: 6.5,
|
||
hobbies: ['snooker'],
|
||
isPinned: false,
|
||
hasNote: false,
|
||
status: 'pending',
|
||
},
|
||
{
|
||
id: 'task-003',
|
||
customerName: '王磊',
|
||
customerAvatar: '/assets/images/avatar-default.png',
|
||
taskType: 'relationship',
|
||
taskTypeLabel: '关系构建',
|
||
deadline: '2026-03-12',
|
||
heartScore: 7.8,
|
||
hobbies: ['chinese', 'mahjong'],
|
||
isPinned: false,
|
||
hasNote: true,
|
||
status: 'pending',
|
||
},
|
||
{
|
||
id: 'task-004',
|
||
customerName: '赵敏',
|
||
customerAvatar: '/assets/images/avatar-default.png',
|
||
taskType: 'callback',
|
||
taskTypeLabel: '回访',
|
||
deadline: '2026-03-09',
|
||
heartScore: 8.8,
|
||
hobbies: ['chinese'],
|
||
isPinned: false,
|
||
hasNote: false,
|
||
status: 'pending',
|
||
},
|
||
{
|
||
id: 'task-005',
|
||
customerName: '陈浩',
|
||
customerAvatar: '/assets/images/avatar-default.png',
|
||
taskType: 'priority_recall',
|
||
taskTypeLabel: '优先召回',
|
||
deadline: '2026-03-07',
|
||
heartScore: 4.2,
|
||
hobbies: ['snooker', 'karaoke'],
|
||
isPinned: true,
|
||
hasNote: true,
|
||
status: 'pending',
|
||
},
|
||
{
|
||
id: 'task-006',
|
||
customerName: '刘洋',
|
||
customerAvatar: '/assets/images/avatar-default.png',
|
||
taskType: 'relationship',
|
||
taskTypeLabel: '关系构建',
|
||
deadline: '2026-03-15',
|
||
heartScore: 5.0,
|
||
hobbies: ['mahjong'],
|
||
isPinned: false,
|
||
hasNote: false,
|
||
status: 'completed',
|
||
},
|
||
]
|
||
|
||
export const mockTaskDetails: TaskDetail[] = [
|
||
{
|
||
...mockTasks[0],
|
||
customerName: '王先生',
|
||
taskTypeLabel: '高优先召回',
|
||
heartScore: 8.5,
|
||
aiAnalysis: {
|
||
summary: '最近 3 个月每周均有 1-2 次课程互动，客户反馈良好。上次服务评价 5 星，多次指定您为服务助教。',
|
||
suggestions: ['询问近期是否有空，邀请体验新到的器材', '告知本周末有会员专属活动', '根据其偏好时段（晚间）推荐合适的时间'],
|
||
},
|
||
notes: [
|
||
{ id: 'note-h5-1', content: '已通过微信联系王先生，表示对新到的斯诺克球桌感兴趣，周末可能来体验。', tagType: 'customer' as const, tagLabel: '客户：王先生', createdAt: '2026-02-05' },
|
||
{ id: 'note-h5-2', content: '王先生最近出差较多，到店频率降低。建议等他回来后再约。', tagType: 'customer' as const, tagLabel: '客户：王先生', createdAt: '2026-01-20' },
|
||
{ id: 'note-h5-3', content: '上次到店时推荐了会员续费活动，客户说考虑一下。', tagType: 'customer' as const, tagLabel: '客户：王先生', createdAt: '2026-01-08' },
|
||
],
|
||
notes: [],
|
||
lastVisitDate: '2026-03-01',
|
||
lastSpendAmount: 380,
|
||
callbackReason: '上次体验课后未续费，需跟进意向',
|
||
},
|
||
{
|
||
...mockTasks[1],
|
||
aiAnalysis: {
|
||
summary: '李娜已 23 天未到店，消费趋势下降，存在流失风险。',
|
||
suggestions: ['电话关怀了解原因', '发送专属优惠券', '推荐闺蜜同行活动'],
|
||
},
|
||
notes: [],
|
||
daysAbsent: 23,
|
||
spendTrend: 'down',
|
||
churnRisk: 'high',
|
||
},
|
||
{
|
||
...mockTasks[2],
|
||
aiAnalysis: {
|
||
summary: '王磊是中台球爱好者，社交活跃，适合发展为核心会员。',
|
||
suggestions: ['邀请参加周末球友赛', '推荐 VIP 会员权益', '介绍同水平球友'],
|
||
},
|
||
notes: [],
|
||
preferences: ['中式台球', '麻将'],
|
||
consumptionHabits: '周末下午为主，偏好包厢',
|
||
socialPreference: '喜欢组队打球，社交型消费者',
|
||
},
|
||
]
|
||
|
||
// ============================================================
|
||
// Mock 数据 — 维客线索模块
|
||
// ============================================================
|
||
|
||
// 维客线索 MOCK 数据
|
||
// 说明：
|
||
// - 后端已过滤，客户端直接使用
|
||
// - 任务详情页：后端返回脱敏版本（移除 recordedByAssistantId 和 recordedByName）
|
||
// - 客户详情页：后端返回完整版本（包含 recordedByAssistantId 和 recordedByName）
|
||
//
|
||
// 以下是任务详情页的 MOCK 数据（脱敏版本）
|
||
export const mockRetentionClues: RetentionClue[] = [
|
||
{
|
||
id: 'clue-001',
|
||
category: 'consumption',
|
||
summary: '最近 3 个月每周均有 1-2 次课程互动，客户反馈良好',
|
||
detail: '上次服务评价 5 星，多次指定您为服务助教。消费频次稳定，主要偏好中式台球 1v1 课程。',
|
||
source: 'ai_consumption',
|
||
createdAt: '2026-03-05 14:00',
|
||
},
|
||
{
|
||
id: 'clue-002',
|
||
category: 'play_pref',
|
||
summary: '中式台球爱好者，技术水平中等偏上',
|
||
detail: '对斯诺克也有兴趣，建议推荐进阶课程。',
|
||
source: 'manual',
|
||
recordedByAssistantId: 'assistant-001',
|
||
recordedByName: '王芳',
|
||
createdAt: '2026-03-01 10:30',
|
||
},
|
||
{
|
||
id: 'clue-003',
|
||
category: 'social',
|
||
summary: '社交活跃，经常带朋友来店',
|
||
detail: '可以发展为核心会员，推荐参加周末球友赛。',
|
||
source: 'ai_note',
|
||
// 后端脱敏：移除 recordedByAssistantId 和 recordedByName
|
||
createdAt: '2026-02-28 16:45',
|
||
},
|
||
{
|
||
id: 'clue-004',
|
||
category: 'promo_pref',
|
||
summary: '对储值活动敏感，倾向于大额充值',
|
||
detail: '上次充值 2000 元，选择尊享套餐。建议定期推送专属优惠。',
|
||
source: 'manual',
|
||
// 后端脱敏：移除 recordedByAssistantId 和 recordedByName（因为不是当前用户）
|
||
createdAt: '2026-02-25 09:15',
|
||
},
|
||
]
|
||
|
||
// 客户详情页的 MOCK 数据（完整版本，不脱敏）
|
||
export const mockRetentionCluesForCustomerDetail: RetentionClue[] = [
|
||
{
|
||
id: 'clue-001',
|
||
category: 'consumption',
|
||
summary: '最近 3 个月每周均有 1-2 次课程互动，客户反馈良好',
|
||
detail: '上次服务评价 5 星，多次指定您为服务助教。消费频次稳定，主要偏好中式台球 1v1 课程。',
|
||
source: 'ai_consumption',
|
||
createdAt: '2026-03-05 14:00',
|
||
},
|
||
{
|
||
id: 'clue-002',
|
||
category: 'play_pref',
|
||
summary: '中式台球爱好者，技术水平中等偏上',
|
||
detail: '对斯诺克也有兴趣，建议推荐进阶课程。',
|
||
source: 'manual',
|
||
recordedByAssistantId: 'assistant-001',
|
||
recordedByName: '王芳',
|
||
createdAt: '2026-03-01 10:30',
|
||
},
|
||
{
|
||
id: 'clue-003',
|
||
category: 'social',
|
||
summary: '社交活跃，经常带朋友来店',
|
||
detail: '可以发展为核心会员，推荐参加周末球友赛。',
|
||
source: 'ai_note',
|
||
recordedByAssistantId: 'assistant-003',
|
||
recordedByName: '李明',
|
||
createdAt: '2026-02-28 16:45',
|
||
},
|
||
{
|
||
id: 'clue-004',
|
||
category: 'promo_pref',
|
||
summary: '对储值活动敏感，倾向于大额充值',
|
||
detail: '上次充值 2000 元，选择尊享套餐。建议定期推送专属优惠。',
|
||
source: 'manual',
|
||
recordedByAssistantId: 'assistant-002',
|
||
recordedByName: '刘强',
|
||
createdAt: '2026-02-25 09:15',
|
||
},
|
||
]
|
||
|
||
// ============================================================
|
||
// Mock 数据 — 备注模块
|
||
// ============================================================
|
||
|
||
// mock 数据贴近 H5 原型 notes.html 中的 12 条备注
|
||
export const mockNotes: Note[] = [
|
||
{
|
||
id: 'note-001',
|
||
content: '小燕本月表现优秀，课时完成率达到120%，客户评价全部5星。建议下月提升课时费标准，同时安排更多VIP客户给她。',
|
||
tagType: 'coach',
|
||
tagLabel: '助教：小燕',
|
||
createdAt: '2024-11-27 16:00',
|
||
},
|
||
{
|
||
id: 'note-002',
|
||
content: '客户今天表示下周有朋友生日聚会，想预约包厢。已告知包厢需要提前3天预约，客户说会尽快确定时间再联系。',
|
||
tagType: 'customer',
|
||
tagLabel: '客户：王先生',
|
||
createdAt: '2024-11-27 15:30',
|
||
},
|
||
{
|
||
id: 'note-003',
|
||
content: '完成高优先召回任务。客户反馈最近工作太忙，这周末会来店里。已提醒客户储值卡还有2000元余额，下月到期需要续费。',
|
||
tagType: 'customer',
|
||
tagLabel: '客户：王先生',
|
||
createdAt: '2024-11-26 18:45',
|
||
},
|
||
{
|
||
id: 'note-004',
|
||
content: 'Lucy最近工作状态很好，主动承担了培训新员工的任务。但需要注意她最近加班较多，避免过度疲劳。建议适当调整排班。',
|
||
tagType: 'coach',
|
||
tagLabel: '助教：Lucy',
|
||
createdAt: '2024-11-26 11:30',
|
||
},
|
||
{
|
||
id: 'note-005',
|
||
content: '泡芙本月表现优秀，课时完成率达到120%，客户评价全部5星。建议下月提升课时费标准。',
|
||
tagType: 'customer',
|
||
tagLabel: '客户：陈女士',
|
||
createdAt: '2024-11-25 10:20',
|
||
},
|
||
{
|
||
id: 'note-006',
|
||
content: '泡芙的斯诺克教学水平有明显提升，最近几位客户反馈都很好。可以考虑让她带更多斯诺克方向的课程。',
|
||
tagType: 'coach',
|
||
tagLabel: '助教：泡芙',
|
||
createdAt: '2024-11-25 14:20',
|
||
},
|
||
{
|
||
id: 'note-007',
|
||
content: '客户对今天的服务非常满意，特别提到小燕的教学很专业。客户表示会推荐朋友来店里体验。',
|
||
tagType: 'customer',
|
||
tagLabel: '客户：李女士',
|
||
createdAt: '2024-11-24 21:15',
|
||
},
|
||
{
|
||
id: 'note-008',
|
||
content: '小燕反馈近期有几位客户希望增加晚间时段的课程，建议协调排班，增加21:00-23:00时段的助教配置。',
|
||
tagType: 'coach',
|
||
tagLabel: '助教：小燕',
|
||
createdAt: '2024-11-24 09:00',
|
||
},
|
||
{
|
||
id: 'note-009',
|
||
content: '关系构建任务完成。与客户进行了30分钟的深入交流，了解到客户是企业高管，经常需要商务宴请场地。已记录客户需求，后续可以推荐团建套餐。',
|
||
tagType: 'customer',
|
||
tagLabel: '客户：张先生',
|
||
createdAt: '2024-11-23 19:30',
|
||
},
|
||
{
|
||
id: 'note-010',
|
||
content: '客户今天充值了5000元，选择的是尊享套餐。客户提到喜欢安静的环境，以后尽量安排包厢。',
|
||
tagType: 'customer',
|
||
tagLabel: '客户：张先生',
|
||
createdAt: '2024-11-22 14:00',
|
||
},
|
||
{
|
||
id: 'note-011',
|
||
content: 'Lucy本周请假2天处理家事，已安排泡芙和小燕分担她的客户。回来后需要跟进客户交接情况。',
|
||
tagType: 'coach',
|
||
tagLabel: '助教：Lucy',
|
||
createdAt: '2024-11-22 10:15',
|
||
},
|
||
{
|
||
id: 'note-012',
|
||
content: 'Lucy最近工作状态很好，主动承担了培训新员工的任务。但需要注意她最近加班较多，避免过度疲劳。',
|
||
tagType: 'customer',
|
||
tagLabel: '客户：李女士',
|
||
createdAt: '2024-11-21 09:45',
|
||
},
|
||
]
|
||
|
||
// ============================================================
|
||
// Mock 数据 — 绩效模块
|
||
// ============================================================
|
||
|
||
export const mockPerformance: PerformanceData = {
|
||
monthlyIncome: 12680,
|
||
incomeChange: 15.3,
|
||
currentTier: '银牌助教',
|
||
nextTierGap: 3320,
|
||
todayServiceCount: 4,
|
||
weekServiceCount: 18,
|
||
monthServiceCount: 67,
|
||
}
|
||
|
||
export const mockPerformanceRecords: PerformanceRecord[] = [
|
||
{ id: 'pr-001', customerName: '张伟', amount: 380, date: '2026-03-05', type: '课时', category: '中式台球' },
|
||
{ id: 'pr-002', customerName: '李娜', amount: 200, date: '2026-03-04', type: '散客', category: '斯诺克' },
|
||
{ id: 'pr-003', customerName: '王磊', amount: 1500, date: '2026-03-03', type: '储值', category: '会员充值' },
|
||
{ id: 'pr-004', customerName: '赵敏', amount: 280, date: '2026-03-02', type: '课时', category: '中式台球' },
|
||
{ id: 'pr-005', customerName: '陈浩', amount: 150, date: '2026-03-01', type: '散客', category: '中式台球' },
|
||
{ id: 'pr-006', customerName: '刘洋', amount: 320, date: '2026-02-28', type: '课时', category: '斯诺克' },
|
||
{ id: 'pr-007', customerName: '张伟', amount: 2000, date: '2026-02-25', type: '储值', category: '会员充值' },
|
||
]
|
||
|
||
// ============================================================
|
||
// Mock 数据 — 看板模块
|
||
// ============================================================
|
||
|
||
export const mockBoardFinance: BoardFinanceData = {
|
||
metrics: [
|
||
{
|
||
title: '本月营收',
|
||
value: 86500,
|
||
unit: '元',
|
||
trend: 'up',
|
||
trendValue: '+12.5%',
|
||
helpText: '包含课时费、散客消费、储值充值等所有收入',
|
||
},
|
||
{
|
||
title: '本月支出',
|
||
value: 34200,
|
||
unit: '元',
|
||
trend: 'down',
|
||
trendValue: '-3.2%',
|
||
helpText: '包含人工、水电、耗材等运营成本',
|
||
},
|
||
{
|
||
title: '净利润',
|
||
value: 52300,
|
||
unit: '元',
|
||
trend: 'up',
|
||
trendValue: '+22.1%',
|
||
},
|
||
{
|
||
title: '客单价',
|
||
value: 186,
|
||
unit: '元',
|
||
trend: 'flat',
|
||
trendValue: '+0.5%',
|
||
helpText: '本月平均每位客户消费金额',
|
||
},
|
||
],
|
||
timeRange: '2026-03',
|
||
filterOptions: [
|
||
{ value: 'today', text: '今日' },
|
||
{ value: 'week', text: '本周' },
|
||
{ value: 'month', text: '本月' },
|
||
{ value: 'quarter', text: '本季度' },
|
||
],
|
||
}
|
||
|
||
export const mockCustomers: CustomerCard[] = [
|
||
{
|
||
id: 'cust-001',
|
||
name: '张伟',
|
||
avatar: '/assets/images/avatar-default.png',
|
||
heartScore: 9.2,
|
||
tags: ['VIP', '中式台球'],
|
||
keyMetric: { label: '本月消费', value: '¥2,380' },
|
||
},
|
||
{
|
||
id: 'cust-002',
|
||
name: '李娜',
|
||
avatar: '/assets/images/avatar-default.png',
|
||
heartScore: 6.5,
|
||
tags: ['斯诺克'],
|
||
keyMetric: { label: '本月消费', value: '¥680' },
|
||
},
|
||
{
|
||
id: 'cust-003',
|
||
name: '王磊',
|
||
avatar: '/assets/images/avatar-default.png',
|
||
heartScore: 7.8,
|
||
tags: ['中式台球', '麻将'],
|
||
keyMetric: { label: '本月消费', value: '¥1,500' },
|
||
},
|
||
{
|
||
id: 'cust-004',
|
||
name: '赵敏',
|
||
avatar: '/assets/images/avatar-default.png',
|
||
heartScore: 8.8,
|
||
tags: ['中式台球', '新客'],
|
||
keyMetric: { label: '本月消费', value: '¥280' },
|
||
},
|
||
{
|
||
id: 'cust-005',
|
||
name: '陈浩',
|
||
avatar: '/assets/images/avatar-default.png',
|
||
heartScore: 4.2,
|
||
tags: ['斯诺克', 'K歌'],
|
||
keyMetric: { label: '本月消费', value: '¥150' },
|
||
},
|
||
]
|
||
|
||
export const mockCoaches: CoachCard[] = [
|
||
{
|
||
id: 'coach-001',
|
||
name: '李明',
|
||
avatar: '/assets/images/avatar-default.png',
|
||
level: '金牌助教',
|
||
keyMetrics: [
|
||
{ label: '本月课时', value: '86 节' },
|
||
{ label: '本月收入', value: '¥18,600' },
|
||
{ label: '服务客户', value: '32 人' },
|
||
],
|
||
},
|
||
{
|
||
id: 'coach-002',
|
||
name: '王芳',
|
||
avatar: '/assets/images/avatar-default.png',
|
||
level: '银牌助教',
|
||
keyMetrics: [
|
||
{ label: '本月课时', value: '67 节' },
|
||
{ label: '本月收入', value: '¥12,680' },
|
||
{ label: '服务客户', value: '25 人' },
|
||
],
|
||
},
|
||
{
|
||
id: 'coach-003',
|
||
name: '刘强',
|
||
avatar: '/assets/images/avatar-default.png',
|
||
level: '铜牌助教',
|
||
keyMetrics: [
|
||
{ label: '本月课时', value: '45 节' },
|
||
{ label: '本月收入', value: '¥8,200' },
|
||
{ label: '服务客户', value: '18 人' },
|
||
],
|
||
},
|
||
]
|
||
|
||
// ============================================================
|
||
// Mock 数据 — 客户详情模块
|
||
// ============================================================
|
||
|
||
export const mockCustomerDetail: CustomerDetail = {
|
||
id: 'cust-001',
|
||
name: '张伟',
|
||
avatar: '/assets/images/avatar-default.png',
|
||
tags: ['VIP', '中式台球', '老客户'],
|
||
heartScore: 9.2,
|
||
phone: '138****6789',
|
||
spiIndex: 87,
|
||
consumptionRecords: [
|
||
{ id: 'cr-001', date: '2026-03-05', project: '中式台球 1v1', duration: 90, amount: 380, coachName: '王芳' },
|
||
{ id: 'cr-002', date: '2026-03-01', project: '斯诺克练习', duration: 60, amount: 200, coachName: '李明' },
|
||
{ id: 'cr-003', date: '2026-02-25', project: '中式台球 1v1', duration: 120, amount: 480, coachName: '王芳' },
|
||
{ id: 'cr-004', date: '2026-02-20', project: '会员充值', duration: 0, amount: 2000, coachName: '-' },
|
||
{ id: 'cr-005', date: '2026-02-15', project: '中式台球小组课', duration: 90, amount: 280, coachName: '刘强' },
|
||
],
|
||
}
|
||
|
||
// ============================================================
|
||
// Mock 数据 — 对话模块
|
||
// ============================================================
|
||
|
||
export const mockChatMessages: ChatMessage[] = [
|
||
{
|
||
id: 'msg-001',
|
||
role: 'user',
|
||
content: '帮我看看张伟最近的消费情况',
|
||
timestamp: '2026-03-05T14:00:00+08:00',
|
||
referenceCard: {
|
||
type: 'customer',
|
||
title: '张伟 — 消费概览',
|
||
summary: '近 30 天消费 3 次，总额 ¥1,060',
|
||
data: {
|
||
'最近到店': '2026-03-05',
|
||
'偏好项目': '中式台球 1v1',
|
||
'常约助教': '王芳',
|
||
'爱心评分': '9.2',
|
||
},
|
||
},
|
||
},
|
||
{
|
||
id: 'msg-002',
|
||
role: 'assistant',
|
||
content: '张伟最近一个月消费了 3 次，总金额 ¥1,060。消费频次稳定，主要偏好中式台球 1v1 课程。',
|
||
timestamp: '2026-03-05T14:00:05+08:00',
|
||
},
|
||
{
|
||
id: 'msg-003',
|
||
role: 'user',
|
||
content: '他适合推荐什么课程？',
|
||
timestamp: '2026-03-05T14:01:00+08:00',
|
||
},
|
||
{
|
||
id: 'msg-004',
|
||
role: 'assistant',
|
||
content: '根据张伟的消费习惯和技术水平，建议推荐以下课程：\n1. 斯诺克进阶课 — 拓展球类兴趣\n2. 中式台球高级技巧班 — 提升现有水平\n3. 周末球友赛 — 增强社交粘性',
|
||
timestamp: '2026-03-05T14:01:08+08:00',
|
||
},
|
||
{
|
||
id: 'msg-005',
|
||
role: 'user',
|
||
content: '好的，帮我记一下，下次回访时推荐斯诺克进阶课',
|
||
timestamp: '2026-03-05T14:02:00+08:00',
|
||
},
|
||
{
|
||
id: 'msg-006',
|
||
role: 'assistant',
|
||
content: '已记录。下次回访张伟时，我会提醒你推荐斯诺克进阶课程。',
|
||
timestamp: '2026-03-05T14:02:03+08:00',
|
||
},
|
||
]
|
||
|
||
export const mockChatHistory: ChatHistoryItem[] = [
|
||
{
|
||
id: 'chat-001',
|
||
title: '张伟消费分析',
|
||
lastMessage: '已记录。下次回访张伟时，我会提醒你推荐斯诺克进阶课程。',
|
||
timestamp: '2026-03-05T14:02:03+08:00',
|
||
customerName: '张伟',
|
||
},
|
||
{
|
||
id: 'chat-002',
|
||
title: '本周业绩汇总',
|
||
lastMessage: '本周总收入 ¥18,600，环比上周增长 8.3%。',
|
||
timestamp: '2026-03-04T09:30:00+08:00',
|
||
},
|
||
{
|
||
id: 'chat-003',
|
||
title: '李娜召回策略',
|
||
lastMessage: '建议发送专属优惠券并电话关怀，了解未到店原因。',
|
||
timestamp: '2026-03-03T16:00:00+08:00',
|
||
customerName: '李娜',
|
||
},
|
||
{
|
||
id: 'chat-004',
|
||
title: '新客户接待建议',
|
||
lastMessage: '首次到店客户建议安排体验课，重点介绍会员权益。',
|
||
timestamp: '2026-03-02T11:20:00+08:00',
|
||
},
|
||
]
|
||
|
||
// ============================================================
|
||
// Mock 数据 — 用户信息
|
||
// ============================================================
|
||
|
||
export const mockUserProfile: UserProfile = {
|
||
name: '小燕',
|
||
avatar: '/assets/images/avatar-coach.png',
|
||
role: '助教',
|
||
storeName: '朗朗桌球',
|
||
}
|